HELP

Help & Policies

Orders, care, custom pieces, and the legal pages that sit behind them — in one place.

Orders

When tracking is issued, and how to look up an order.

Zones, fees, and when a piece leaves the studio.

When an order can still be stopped.

Eligibility, custom pieces, and how refunds are handled.

Wash, dry, and store crochet so it lasts.

How a custom request is quoted, confirmed, and made.

Open the custom-order form.

What we collect and how to ask about your data.

The umbrella terms for using the site and placing orders.

Need help?

WhatsApp is fastest. For order, return, or privacy requests use support.

General and business enquiries: contact@baftaan.pk