HELP

Help & Policies

Orders, care, custom pieces, and the legal pages that sit behind them — in one place.

Need help with something?

Report an issue with an order, a payment or the site and follow the replies in your account. Prefer to write to us? Use the contact form.

When tracking is issued, and how to look up an order.

Zones, fees, and when your piece is dispatched.

When an order can still be stopped.

Eligibility, custom pieces, and how refunds are handled.

Wash, dry, and store crochet so it lasts.

How a custom request is quoted, confirmed, and made.

Open the custom-order form.

What we collect and how to ask about your data.

The umbrella terms for using the site and placing orders.

General and business enquiries: contact@baftaan.pk