Privacy Policy
Last updated 28 August 2026
This policy covers the Baftaan website, customer accounts, checkout, custom-order requests, contact forms, and the messages we send about orders.
1. Who we are
Baftaan is a handcrafted crochet brand based in Lahore, Pakistan. We collect only what we need to take an order, make a piece, deliver it, and answer you.
2. Information we collect
Depending on how you use the site, that can include:
- Checkout and orders: name, WhatsApp, email, delivery address, order contents, and payment method (we do not store card numbers).
- Customer accounts: name, email, optional WhatsApp, language preference, marketing opt-in, saved addresses, and profile photo if you upload one.
- Custom-order requests: the brief, measurements you provide, colour and size notes, deadline, gift-wrap choice, uploaded reference images, and reference URLs.
- Contact forms and newsletter sign-up: name and email, plus the message or list you joined.
- Support messages: WhatsApp and email correspondence about an order or account.
3. How we use it
We use this information to fulfil orders, quote and make custom pieces, send order confirmations and shipping updates, answer support questions, operate your account, and — only if you asked — send new-arrival notes. We do not use it for automated marketing profiles or targeted advertising.
4. Reference images and links
Images you upload and URLs you share are used only to understand the piece you want. We do not publish them. Do not send images or links you are not allowed to share.
5. What we do not do
We do not sell or rent your personal information. We do not send promotional mail or WhatsApp without a clear opt-in. We do not store payment-card details.
6. Storage and sharing
Order and account data is stored so we can fulfil and support the order. Couriers receive the delivery details they need. WhatsApp and email providers process messages under their own policies. We take reasonable steps to protect data in transit and at rest.
7. Your rights
You may ask for a copy of your information, a correction, or deletion. Email support@baftaan.pk. We aim to reply within 7 business days. Some records we must keep for completed orders.
8. Changes
We may update this policy. The date at the top of the page is the current version. Using the site after a change means you accept the updated policy.