Order Cancellations
Last updated 5 October 2026
Whether we can cancel an order depends on how far it has moved. Custom work is restricted once materials are bought for you or making has begun.
- 1
Pending / not confirmed
Cancellation is normally available. Message us with the order number. Anything you paid, including the advance, is refunded in full.
- 2
Confirmed, production not started
We will usually cancel if making has not started and yarn has not been bought for you. Anything you paid, including the advance, is refunded in full.
- 3
Production started (Processing)
Once your order moves to Processing, or materials are purchased for your brief or making has begun, cancellation may be refused or limited. If we agree to cancel, the advance is kept to cover materials and work.
- 4
Ready for dispatch
The piece is packed. Cancellation is normally not available.
- 5
Dispatched
The order is with the courier. Use Returns & Refunds instead.
1. How to ask
WhatsApp or email support@baftaan.pk with your order number as soon as you can. Do not assume a message was seen until we confirm.
2. Custom work
A custom order is made to your confirmed brief. After we buy yarn or begin crochet for that brief, we may refuse cancellation. Unused stock yarn that we can put back may be refunded; time already spent is not.
3. Deposits and advances
Catalogue orders: the advance you pay to confirm an order is refundable in full until production starts, that is, while the order is Pending or Confirmed. Once the order moves to Processing, the advance is kept to cover materials and work; anything you paid above the advance is refunded if we agree to cancel. Custom orders: the advance is due when you accept the quote, and the same rule applies: refundable until work starts, kept once it has. Refunds go back by bank transfer, usually within 7–14 business days.
4. After dispatch
Cancellation no longer applies. See Returns & Refunds for damage, defects, or a wrong item.