Order Cancellations
Last updated 28 August 2026
Whether we can cancel an order depends on how far it has moved. Custom work is restricted once materials are bought for you or making has begun.
- 1
Pending / not confirmed
Cancellation is normally available. Message us with the order number.
- 2
Confirmed, production not started
We will usually cancel if making has not started and yarn has not been bought for you.
- 3
Custom production started
Once materials are purchased for your brief or making has begun, cancellation may be refused or limited to unused materials.
- 4
Ready for dispatch
The piece is packed. Cancellation is normally not available.
- 5
Dispatched
The order is with the courier. Use Returns & Refunds instead.
1. How to ask
WhatsApp or email support@baftaan.pk with your order number as soon as you can. Do not assume a message was seen until we confirm.
2. Custom work
A custom order is made to your confirmed brief. After we buy yarn or begin crochet for that brief, we may refuse cancellation. Unused stock yarn that we can put back may be refunded; time already spent is not.
3. Deposits and advances
If a quotation asks for a deposit or advance, it will say whether that amount is refundable. Unless the quotation says otherwise, a deposit is applied to the piece and is not returned after production has started.
4. After dispatch
Cancellation no longer applies. See Returns & Refunds for damage, defects, or a wrong item.