Returns & Refunds

1. Eligibility and window

Ask for a return within 7 days of delivery. The piece should be unused, unwashed, and in its original packaging, with tags if it had them.

2. What we need

Write to support@baftaan.pk or WhatsApp us with your order number, the reason, and clear photos of the piece and packaging when the issue is damage, a defect, or a wrong item.

3. Non-returnable items

• Custom or personalised pieces, except as listed below.
• Items returned after the 7-day window without our written agreement.
• Pieces that have been worn, washed, or altered.
• Sale items marked as final, unless they arrived damaged or incorrect.

4. Custom and personalised products

A custom piece is not returnable because it was made to a brief we confirmed with you. Handmade variation — gauge, drape, or a slight colour shift in yarn — is not a defect. We will still put it right if we sent the wrong item, it materially differs from the confirmed specification, it arrived damaged, or there is a genuine workmanship defect.

5. Exchanges

We do not hold a standard-size exchange stock. If an in-stock catalogue piece is eligible for return, we refund it. You may place a new order for another size or colour.

6. Damaged, incorrect, or defective pieces

Tell us within 7 days with photos. We will repair, replace, or refund. Workmanship defects are faults in making, not the natural variation of crochet.

7. Return shipping

If we sent the wrong item, a damaged piece, or a defective one, we cover the agreed return shipping. For other approved returns, return shipping is yours unless we say otherwise in writing.

8. Refunds

Approved refunds go back by the original payment method, or by the method we agree with you for cash-on-delivery orders. We aim to complete them within 7–14 business days after we receive and inspect the piece.